Licence Key Help

Need Help Entering Your Licence Key?

  • You must enter your Registration Name and Licence Key exactly as they appear in your registration email, including capital letters and punctuation. For this reason, we strongly recommend using Copy and Paste to ensure that both the Registration Name and Licence Key are entered perfectly.
  • To copy your User Name, hilight it in your registration email (ensuring that only your Name is selected, with no additional letters or spaces before or after it), right-click the hilighted text and choose Copy. To paste this into the Licence Dialog, right-click the text entry box under Name and choose Paste.
  • To copy your Licence Key, hilight it in your registration email (ensuring that only your Licence Key is selected, with no additional letters or spaces before or after it), right-click the hilighted text and choose Copy. To paste this into the Licence Dialog, right-click the text entry box under Licence Key and choose Paste.
  • Click the OK button on the Licence Dialog to confirm that you have entered your details.
  • The product must be restarted before the registration changes take effect. If you are running it as a plug-in, you should restart the host. If you are using the standalone version, you should restart the application.
  • Some hosts can 'steal' key presses from hosted plug-ins, meaning that the Licence dialog won't receive them. In this case, we recommend using the Standalone version to register the product.
  • Still having problems registering your product? Contact Loomer support directly at support@loomer.co.uk.

My Licence Key Hasn't Arrived

  • Licence Keys are dispatched automatically and immediately upon purchase. In the vast majority of cases, you will receive your key instantly.
  • Please check your spam or junk folder: email filters may occasional mark legitimate emails as spam.
  • Please check that your email account can currently receive email and that your inbox is not full and so rejecting incoming messages.
  • If your key hasn't arrived within 30 minutes, feel free to contact us at support@loomer.co.uk. Ideally, please also give an alternative email address that we can use to contact you in case your primary email isn't working.

Frequently Asked Questions

Plug-in Formats

  • Do you provide plug-ins in AAX or RTAS format? Will your plug-ins work with ProTools?
  • All our products are available in RTAS 32-bit and AAX 64-bit format. RTAS and AAX plugins will work under Pro Tools LE, Pro Tools M-Powered, and Pro Tools|HD, on Windows or Mac OS X.
  • Do your plug-ins work with host ...?
  • Providing the host supports plug-ins in the VST, Audio Unit, or RTAS format, it should work. In practice however, some hosts do not adhere entirely to the format specification: in these cases, we can work with the host developers to try and fix any issues; contact us on the support email address below to inform us of any problems you have with specific hosts.

    Our Audio Units, VST, and RTAS Plugins have been tested and confirmed to work in: GarageBand, Logic, Reaper, Cubase, Nuendo, Ableton Live, Renoise, Energy XT, Podium, Sonar, FL Studio, Pro Tools, Cantabile, and Tracktion, amongst others.
  • Do I need a host application?
  • No: all products can be run as standalone applications.

Evaluation

  • What are the limitations of the evaluation?
  • The limitations are different for each product, but generally: Instruments will temporarily stop producing audio after 30 minutes of continuous use. Restarting the product (in Standalone operation), or removing and adding the plug-in instance (in plug-in operation) will the allow audio to continue. Effects will periodically (approximately ever 30 seconds) produce a few seconds of silence. For both instruments and effects, any Banks or Programs you have created in the evaluation versions can be saved, but loading saved sounds back into the application will require a licence.
  • Why does the sound fade in and out every 30 seconds?
  • This is a limitation of the demo: the registered version does not have these fades.
  • Why does the sound stop completely after about 30 minutes?
  • This is a limitation of the demo: the registered version does not time out.
  • Why can't I open my saved presets?
  • This is a limitation of the demo: only the registered version can open saved presets.

Online Store Payments

  • I don't have a PayPal account, how can I purchase a product?
  • You do not need a PayPal account to pay using PayPal. Choose to "Checkout with PayPal" from the Cart, and then following the section titled "Don't have a PayPal account? Use your credit card or bank account (where available)." You will not need to create a PayPal account, if you choose not to.

Delivery

Licensing

Technical Issues

  • Why is the sound broken when running as a standalone application?
  • Broken sound can occur when overloading the CPU. This can usually be fixed by either increasing the latency, or decreasing the sample rate. Both options are available on the Audio & MIDI Configuration dialog.
  • Why does MIDI Parameter automation not work?
  • MIDI Learn requires that your host forwards MIDI CC messages to the plug-in. Some hosts don't do this, in which case MIDI Learn will not work. Other hosts may require configuration in order to forward MIDI CC messages; consult your host's documentation for details.

Newsletter

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Loomer Online Help Forum

Still Need Help?

General Feedback

  • Want to contact us for any other reason? Have questions, queries, or feedback for us? Contact us at support@loomer.co.uk.